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I haven’t received my confirmation email. Why is this and what can I do?

Usually, this is because your email account thinks our message is spam, so check your spam folder to see if it’s in there. If it’s not, check to see that you gave us your correct email address when you booked. If you did, then please contact us again and we’d be happy to resend your confirmation email. If you make a train or airport transport booking very close to the time of arrival and don’t receive a confirmation email, our driver will be informed by our automated booking system, and will be waiting for you when you arrive.

Do infants count?

Yes, we count infants and children as people in your party. Under Czech law, we’re required to use special seats for children, and we provide these free of charge. So that we’re fully prepared for this, please leave a note for us in your booking form telling us how many children you’ll have with you.

When do I pay?

You can either choose to pay in advance for your train or airport transport service, or when you’re dropped at your hotel. If you’re paying in advance online via Paypal or credit card, our driver will be informed by our system and there’s nothing more you need to do. If you’re paying on arrival by cash or credit card, you’ll pay the full amount when you arrive at your destination. If you’re paying for a return journey, your driver will give you a transport voucher to prove that you’ve already paid for the future trip. Alternatively, you can also opt to pay for each leg of the trip separately.

Our group is staying at different hotels, do you charge extra for additional drop-off locations?

Our transfer price from Prague airport includes two drop-off hotels. If your party is going to more than two hotels that are far away from each other, then there may be an extra fee of 240 CZK. If this is the case, you’ll be told about it in your confirmation email after you’ve booked for your Prague transport service with us.

What happens if my outbound flight is delayed?

Your driver will be kept aware of your flight's arrival time and will be waiting to pick you up whenever your flight does arrive. All at no extra charge.

How do you use my scheduled airline arrival time to calculate my pick-up time?

When you make your Prague airport transfer booking, you’ll supply us with your flight’s scheduled arrival time. From here, we track your flight in "real time" so that whether your plane is on-time, early or late; we are aware of your flight status and will meet you based on your actual arrival time. We also factor in time you’ll need to collect your luggage at baggage reclaim.

I have a special request (a baby chair, push chair etc.). How do I inform you?

If you need a special Prague transport service such as a car with a baby chair, extra space for a pushchair, or are travelling with disabled passengers, please make a note of this when you make your train or airport transport booking.

Where do we meet our driver? How do we recognize our driver?

When you arrive at the train station or at Prague airport, our driver will be holding a very clear card (a banner) with our company logo and your lead passenger’s name printed on it. Click here for more information and photos about this.

Can I pay by credit card upon arrival?

Yes, you can. You can also pay in advance via our website using your credit or debit card. If you pay on arrival at your destination, we accept Visa, Mastercard, JCB Cards, Amex and Diners Club.

Do you offer transfers for more than 4 passengers?

Yes! We can offer transfers for groups as large as 300 passengers – just let us know when you book your train or airport transfers with us. If you’re travelling in a large group of 49 passengers or more, then please ask us for a special discount.

How long does it take from Prague airport to the city centre?

The journey from Prague airport to the city centre usually takes around 25 minutes by car and up to 40 minutes if there is heavy traffic.

Do you guarantee money back, compensation or refunds?

Yes. In the rare case that we can’t supply you with the Prague transport service we promised, we will refund you in full. If there is no driver waiting for you at the airport once you arrive, please contact us as soon as possible so that we can find out why and get an alternative driver to you immediately.

What are your hours of operation?

We operate our Prague transport services 24 hours a day, 7 days a week and 365 days a year, including all public holidays.

Are your prices per person or per vehicle?

Our prices for private transfers are quoted per vehicle and not per person.

Do I need to pay in CZK currency?

No, as well as CZK, we also accept pounds sterling (GBP), US Dollars, or Euros.

Should I tip the driver?

If you are happy with the service you receive, it’s customary to tip your driver between 5% and 15% of your total charge. This is entirely at your discretion. Even a very small tip will be much appreciated by your driver.

What time will you pick us up on our departure day?

We generally recommend a pick-up time for your Prague airport transfer service of around two and a half hours before your flight departure for non-EU flights, and two hours before EU flights departs. Ultimately though, you can decide your own departure time.

Can I have a receipt?

Yes, your driver will be able to provide you with a receipt. If you are travelling on business and need a tax invoice, please let us know in advance.

What if I have huge or extra large luggage?

Generally, we don’t charge for extra large luggage. However, if you will have extra large luggage on your trip, please let us know in advance so that we can send a larger car if necessary.

Do you offer other transport routes besides Prague airport routes?

Besides Prague airport transfers, we also provide transport to and from any Prague train station, and within Prague and the city’s outskirts as well. For an exact price quote, contact us today.

I need to change a booking - what should I do?

If you need to change a booking or amend your details, click the relevant links in your confirmation email.

Do you have insurance?

Prague Airport Transfers s.r.o. and its suppliers have full public liability insurance in the case of accidents. We do, however, recommend that you have a travel insurance policy that is valid for the duration of your trip.

What is your smoking policy?

All our vehicles are non-smoking.

What happens if I cancel my trip?

You can cancel your booking at any time. For exact details, please check our terms and conditions.

When can I make a Prague transport reservation?

Our system lets you make a Prague transport reservation as far as nine months before your date of travel – all you need to book is your flight number.

When can I make a Prague transport reservation?

Our system lets you make a Prague transport reservation as far as nine months before your date of travel – all you need to book is your flight number.

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