Customer Support

Prior to contacting our customer service centre, please check out the FAQ section, where you can find answers to most frequently asked questions. If you cannot find an answer to your question, send us your request via email or our contact form. We will try to answer you as soon as possible, usually within several hours. Please contact us by phone only for emergency requests.

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Useful Information

  • Transportation Time:

    Travel time from Prague Airport to the City Centre takes on average 25 to 30 minutes. If you travel at rush hour (in the morning between 7.30am and 9.30am or afternoon from 4pm till 6.30pm) or your destination is outside the City Centre of Prague, it can take 40 to 45 minutes. When booking shared shuttle transport, transportation can take up to 60 minutes.

    How Does the Booking System Work?

    Once you have completed this booking form, you will receive an instant order confirmation by email within five minutes. Exceptions include VIP limousines, which are confirmed within a maximum of 24 hours. In the next step, you also have the option to add additional bookings, for example your return trip. After you complete the booking, you have the option to pay the reservation online, which is not mandatory. You can pay in cash or by card directly to the driver on the day of transport.

    Free Extras:

    With every booking we provide free extras. You will receive directly from our driver a Prague map, Prague guide and voucher for our free four-hour tour.