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Frequently Asked Questions How it Works  | Hours of Operation | Payment Options

Notice to Our Customers

Our phone support is currently not available. We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the FAQs or sending us an email.

Due to the COVID lockdown measures and limited number of drivers, we are able provide bookings only with 12hrs notice. Thank you for understanding.

Before making a booking from or to the Airport, please make sure that you are allowed to enter or exit the Czech Republic due to the coronavirus travel restrictions.

It is recommended to review all exceptions and conditions to travel to/from the Czech Republic, by visiting the Ministry of Interior of the Czech Republic’s website.

You might also contact your airline to check whether you are allowed to travel and to make sure your booked flight has not been cancelled. To view a list of resumed routes operating to/from Prague Airport, please click on the link here.

Please note that intercountry transfers might not be possible for certain dates depending on the actual COVID travel restrictions in the Czech Republic and lockdown measures in the neighboring countries.

Refunds might take up to 14 days to be processed, although we try to handle them as soon as possible. Thank you for your patience and understanding.


Bookings and questions:

Finance department:


Our call centre operates 24 hours a day, 7 days a week

Czech Republic (+420) 222 554 211

Czech Republic (+420) 800 870 888 (local free phone)

UK +44 7449 011780

USA +1 646 846 8025

Contact Form

We will try to answer you as soon as possible, usually within several hours

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    Need a Transfer Now?

    You can book transfer online up to 30 minutes prior to your pickup.

    For earlier bookings, please book your transfer via our call centre.
    On most occasions we deliver your car in max. 15 minutes if your pickup is in Prague City Centre.