FAQs - Bookings

1How to make a booking?

The advised way is to make a booking online, fill in all the required information, and confirmation is sent to you instantly. You are not required to prepay or enter credit card data to secure your booking. For more difficult routes and special requests, sending an email is the best way. You can also make bookings over the phone (although it is a less recommended way); in this case, please have your flight number, arrival time and lead passenger name handy to speed up the booking process.

2I need to change/cancel booking. What should I do?

If you need to change or cancel your booking, the easiest way is to login to your booking administration. If you do not know your login details, just follow the link for a forgotten password. You might also email us or give us a call.

3I haven’t received my confirmation email. Why is this and what can I do?

Once you have completed the booking, you will be redirected to your profile to download PDF confirmation or edit/pay for your booking. At the same time, an email confirmation is sent to your email. If you did not receive confirmation, it is also good to check your spam folder to see if it’s in there. Otherwise, you might give us your incorrect email address when you booked, or the booking did not go through. In that case, get in touch with us, and we’d be happy to check your booking.

4Do infants count?

Yes, we count infants and children as people in your party. Under Czech law, we’re required to use seats for children, and we provide these free of charge. So that we’re fully prepared for this, please leave a note for us in your booking form telling us how many children you’ll have with you.

5What happens if my outbound flight is delayed?

Your driver will be kept aware of your flight's arrival time and will be waiting to pick you up whenever your flight does arrive—all at no extra charge.

6If you need to collect keys from an office before going to your apartment.

If you are staying in a holiday or service apartment and need to pick up keys at the rental office/booking agency before heading to your apartment, there is no extra charge (if both addresses are in the city centre). We charge an extra fee only if the driver has to wait for you for a significantly longer period (normally more than 15 minutes).

7How do you use my scheduled airline arrival time to calculate my pick-up time?

When you make your airport transfer booking, you'll supply us with your flight's scheduled arrival time. From here, we track your flight in "real-time" so that whether your plane is on time, early or late, we are aware of your flight status and will meet you based on your actual arrival time. We also factor that you'll need to collect your belongings at the baggage reclaim belt. The driver is present at the arrival lobby about 5 to 15 minutes after your actual arrival.

8I would like to use your service but I am afraid that I might miss my connection flight. What do you recommend?

If you can inform us in the unlikely event that you, for example, miss your connecting flight, we will change your booking accordingly – there is no charge. You can email us, call, or even text us on +420 777 777 237 about your missed flight.

9I have a special request (a baby chair, push chair etc.). How do I inform you?

If you need a special transport service such as a car with a baby chair, extra space for a pushchair, or travelling with disabled passengers, please note this when you make your booking.

10Where do we meet our driver? How do we recognize our driver?

When you arrive at the train station or Prague airport, our driver will be holding a visible orange card with our company logo and your lead passenger’s name printed on it. Click here for more information and photos about this.

11What are your hours of operation?

We operate our Prague transport services 24 hours a day, 7 days a week and 365 days a year, including all public holidays.

12How long does it take from Prague airport to the city centre?

The journey from Prague airport to the city centre usually takes around 25 minutes by car and up to 40 minutes if there is heavy traffic.

13What time will you pick us up on our departure day?

We generally recommend a pick-up time for your Prague airport transfer service of around two-and-a-half hours before your flight departure for non-EU flights, and two hours before EU flights depart. For shared shuttle or shuttle bus we strongly advise that you book your pickup time at least 3 hours prior to flight departure time. Ultimately though, you can decide your own departure time.

14What if I have extra large luggage?

We don’t charge for extra large luggage but appreciate being informed in advance to send a larger car if necessary.

15Do you offer other transport routes besides Prague airport routes?

Yes, besides Prague airport transfers, we also provide transport to and from any Prague train/bus station and taxi services within Prague. We can also arrange on demand a transfer from Prague City or Airport to any location you might wish to go to.

16Do you have insurance?

Prague Airport Transfers s.r.o. and its suppliers have full public liability insurance in the case of accidents. However, we recommend that you have a travel insurance policy that is valid for the duration of your trip.

17What is your smoking policy?

All our vehicles are non-smoking.

18What happens if I cancel my trip?

You can cancel your booking at any time. If you are entitled, and your booking was prepaid, your refund is automatically issued back to the card used for payment. Generally, for all bookings originating in Prague which are not provided by limousines, a refund is always granted if you cancel at least 2 hours before your pick-up. For exact details, please check our terms and conditions.

19When can I make an airport transfer reservation?

Our system lets you make a Prague transport reservation as far as 365 days before your date of travel.

20Travelling with a dog.

If you are carrying a dog, please note that the dog must be placed in a dog crate. Otherwise, we might not be able to accommodate your transport. There are no extra charges for such transport, but we might need to use a large vehicle depending on your dog’s size.

21How does booking works?

After filling in the form, you will receive a confirmation e-mail including all details (such as where to meet your driver, how to pay etc.).

22Do you offer wheelchair assistance?

We do not offer specially outfitted vehicles to accommodate wheelchair users. Our vehicles are not equipped with wheelchair ramps or lifts. You might contact the local airport authority for assistance.

FAQs - VIP Limousines

1What is the difference between "airport transfer" and "1- hour rental"? The prices seem to be nearly the same. Can we do a little sightseeing before going to our hotel?

The price for airport transfer is similar to the hourly rental rate. This is because our minimum rental is 1 hour, and all airport transfers take less than 1 hour. But even though the airport transfer takes less time than a 1-hour rental, for airport transfer the driver has to wait for you to clear customs or immigration, and collect your bags, and we do not know exactly how long he might need to wait. For these reasons, in most cases for an airport transfer the driver spends much more time than with an ordinary one-hour rental. However, on most occasions there’s no problem to have a small sightseeing ride in the city centre before going to the hotel from the airport. However, you do have to notify us in advance of this when making the booking, otherwise our driver will take you straight to the hotel.

2I want to order a limousine but I see it must be paid in advance. Is there another way to pay for my booking?

Only some limousines must be prepaid, either in whole or at least a 50% deposit. For deposit payments you can use various payment methods (see our payments section). Generally all limousines where a lap-dancer is added, or for a Hummer limousine, advance payment/deposit is required.

3Can I bring my own beverages?

Unfortunately we do not allow consumption of your own drinks. We can arrange beverages according to your wishes.


4Can the stretched limousine get directly to my hotel?

Some hotels or locations, mainly in the historical centre, are not accessible by long stretched limousines. In that case we would advise about the nearest pickup point or suggest another alternative.

5Instructions on how to book a limousine, and other related questions.

If you wish to book a limousine transfer, just complete the online form. We can also provide limo transfers within the city of Prague, for sightseeing, for out of Prague excursions etc. It is best to email your request to us.